Answer on Mercado Libre with AI that checks your catalog.
Answering fast isn't enough. What closes the sale is what you answer.
Shopao answers your buyers' questions on Mercado Libre with the real price, stock and shipping from each listing. In 20 seconds, at any hour, as your store. If it doesn't have the detail, it doesn't invent it: it escalates it to you.
No card · Connect in 2 minutes · Cancel whenever you want
Start in review mode: the agent suggests, you approve with one click. When you trust it, you switch it to automatic.
The difference between replying and selling
Most tools reply. Shopao answers with the detail that closes the sale.
The buyer asks
“Can the drill handle reinforced concrete? I need it to anchor aluminum profiles.”
“Yes, it's available in our store.”
“Hi! The hammer drill handles reinforced concrete up to 13mm, 28Nm of torque, and includes an SDS bit, enough for anchoring aluminum profiles. If you need more versatility, the 5-bit kit is $8,000 more.”
Shopao knows your catalog. When it makes sense, it includes alternatives that raise the order value. You configure what to show and what not to.
Measured across 2,317 real buyer questions in stores connected to Shopao.
Read the study and methodology (Spanish)
In a customer's words
We were selling little. We connected Shopao and sales went up.
Shopao knows when NOT to answer.
Keyword tools answer everything without judgment. Shopao detects sensitive questions and escalates them to you before touching them.
Sensitive questions → straight to you
Warranty claims, exchange rates, special payments, damaged products. The agent detects them and alerts you without replying.
Rules per listing
You configure which topics the agent answers and which it doesn't, product by product. A refurbished unit has different rules than a new one.
It never makes up a fact
If the answer isn't in your listing or your profile, the agent doesn't guess: it stops and hands the question to you.
The real problem
You answer fast and still lose sales.
A buyer who asks a question has already decided to buy something like it. What decides who sells it isn't always price: it's who answers better, with the exact detail and without the wait. Every generic reply is a sale that leaves without you noticing.
Template replies inform. Shopao answers.
You configure each reply one by one
Your sales agent, always on.
Every question that reaches your store is an opportunity. Shopao makes sure you don't lose a single one.
It reads your real listing, not a template
Every time a question arrives, the agent checks your listing on Mercado Libre right then: current price, stock per variant, measurements, warranty and shipping type. It answers with what is true today, not with what someone loaded three months ago.
Tells your own shipping from Mercado Envíos
It knows which of the two applies on each listing and answers with the matching cost and delivery time.
Knows stock variant by variant
"Do you have the black one in size L?" The agent checks that exact variant before confirming availability.
Applies your policies on every answer
Warranty, returns, dispatch hours and delivery areas come from your profile, not from a generic template.
Your reputation, protected after the sale
The agent follows every order from the moment of payment. The question that ends in a claim today gets solved earlier.
Preventive post-purchase message
As soon as the order is created, the agent greets the buyer and opens the channel before any problem shows up.
Shipping questions solved on their own
"When does it arrive?" The agent checks the real order status and answers in seconds, without you.
Claims escalated in time
Damaged product, warranty, return: the agent detects it, stops, and alerts you before acting.
Connect in 2 minutes. Sell from the first one.
Official Mercado Libre OAuth authorization. Your username and password never touch our servers. Revoke access whenever you want from your Mercado Libre account.
Try 14 days freeConnect. Configure. Sell.
Connect your Mercado Libre store
Official OAuth authorization. No passwords. No technical setup. Under 2 minutes.
Set up your profile once
Warranty, shipping, returns, dispatch hours and tone. The agent uses them in every answer without you doing anything.
Choose automatic or review
The agent answers on its own during the hours you define, or leaves each answer ready for you to approve with one click. You're always in control.
This is what happens when the agent walks into your store.
Shopao has answered over 87,000 buyer questions. The three numbers below come from a study of 2,317 of them.
And your buyer already has the answer
By hand it takes hours. In those hours your buyer asked in three other listings and bought from whoever answered first.
Questions you no longer have to answer
The agent closes them on its own. You get your day back to sell, not to type the same message fifty times.
Arrive while your store is closed
Almost half of all questions come in outside business hours. Without an agent they all wait until tomorrow; your competition answers tonight.
Try it free for 14 days. You decide once you've seen it answer.
No implementation fee · Monthly or annual billing · No sales call
Not sure how many questions you get per month? Pick by your sales: each plan states the store volume it's built for.
Every plan starts with 14 days free. We don't ask for a card to try it: you pick a plan once the agent has already answered your real questions.
- 500 questions handled/month
- Automatic pre-sale 24/7
- Automatic post-sale
- Review or automatic mode
- Rules per listing
- Sensitive-question escalation
- 2,500 questions handled/month
- Everything in Starter
- Tone configurable per listing
- Priority support
- Unlimited questions (fair use)
- Everything in Pro
- Multi-store options through our team
- 1:1 onboarding
- WhatsApp support
Your next question is your next sale.
Connect in 2 minutes and watch it answer your real questions. 14 days, no card.
No card · Connect in 2 minutes · Cancel whenever you want.