Refund Policy
1. Scope
This Policy applies to subscriptions sold by Shopao. When payment is made through PayPal, PayPal processes the charge and return to the original payment method; Shopao reviews and authorizes refunds under this Policy and applicable law.
2. Free trial
Shopao's 14-day trial requires no payment card and does not create an automatic charge. There is therefore no trial payment to refund.
3. Cancellation and renewal
You may cancel future renewals through your PayPal account or by contacting info@shopao.io. Unless mandatory law or checkout terms provide otherwise, access continues until the end of the paid period. Cancellation prevents future charges but does not automatically create a refund or prorated credit. A refund also does not necessarily cancel the subscription; we will confirm both outcomes for each approved request.
4. Requests we review
We review requests involving duplicate or incorrect charges, an unauthorized purchase or renewal subject to verification, a material technical inability attributable to Shopao to access the purchased Service, an incorrect plan or amount, and other justified exceptional cases. Refunds are not normally issued for non-use, late cancellation, a change of mind after using the Service, user breach, or Mercado Libre issues outside Shopao's control, except where mandatory law requires otherwise.
5. How to request a refund
Email info@shopao.io from the purchase address within 14 days after the charge. Include the order ID, purchase email, reason, relevant dates, and useful evidence. Never send full card details. Our target for a first response is five business days; this is not a guarantee of approval or settlement date.
6. Review and processing
Shopao and PayPal may verify usage, delivery, technical logs, subscription status, fraud, disputes, and payment-method restrictions. Approved refunds are normally returned by PayPal to the original method. Posting time depends on PayPal, the payment method, and the financial institution.
7. Chargebacks
Please contact us before opening a dispute with PayPal or your financial institution so we can try to resolve the issue. If a chargeback or dispute is already open, a parallel refund may not be possible and we will cooperate with PayPal.
8. Mandatory rights
Nothing in this Policy excludes withdrawal, conformity, warranty, refund, or other rights that cannot legally be waived. Use of PayPal is also governed by its applicable terms.
9. Contact
For cancellation, billing, or refund assistance, contact info@shopao.io from the email address used for the purchase.