Privacy Policy

1. Our Commitment to Privacy

At shopao.io, we take protecting your data seriously. This policy describes how we collect and protect the information you provide when using our AI agent for Mercado Libre.

2. Information We Collect

• Account data: name, email and contact information.
• Mercado Libre OAuth tokens: stored encrypted and used exclusively for API calls to Mercado Libre on your behalf.
• Question data: the text of your buyers' questions and the generated, approved answers.
• Usage data: how you interact with the dashboard and the agent.

3. How We Use Your Data

Your data is used exclusively to:

• Process your buyers' questions and generate AI answers.
• Send approved answers to Mercado Libre on your behalf.
• Improve the accuracy of the agent's answers.
• Keep the service running and secure.

We never sell or share your store's data with third parties.

4. Security

We use end-to-end encryption to store your OAuth tokens. Your Mercado Libre credentials are stored securely and used only for the operations you authorize.

5. Your Rights

You have the right to access, correct or delete your data at any time through your account settings or by contacting our support team.