Terms of Service

1. Scope and acceptance

These Terms govern access to shopao.io, the Shopao application, its AI agent, integrations, dashboard, support, and related services. Shopao may be used by individual sellers, professionals, and businesses. By creating an account or using the Service, you accept these Terms and the Privacy Policy. If you use Shopao for another person or organization, you confirm that you are authorized to act for them.

2. Accounts and security

You must have legal capacity to contract, provide accurate account information, protect your credentials, and restrict access to authorized users. Notify info@shopao.io promptly if you suspect unauthorized access or a security incident. You are responsible for activity performed through your account until you notify us.

3. The Service

Shopao helps Mercado Libre sellers process buyer questions and messages, generate AI-assisted responses, review and approve them, and, when enabled by the user, send them automatically. Features, usage allowances, and support included in each plan are described on the Pricing page in effect at the time of purchase.

4. Mercado Libre integration

Shopao connects through Mercado Libre's official OAuth flow and uses only the permissions you grant to provide the Service. You must comply with Mercado Libre's terms and policies and may connect only accounts you are authorized to manage. Mercado Libre is an independent third party and does not sponsor or endorse Shopao. API changes, limits, outages, or revoked permissions may affect the Service.

5. Artificial intelligence and user responsibility

AI-generated responses can be inaccurate, incomplete, outdated, or inappropriate. You choose manual review or automatic sending and must configure and supervise the Service according to the risks of your business. By enabling automatic sending, you authorize Shopao to publish responses without individual prior approval. You remain responsible for your listings, prices, stock, warranties, legal compliance, and communications sent through your Mercado Libre account.

6. Acceptable use

You may use Shopao only for lawful purposes and authorized Mercado Libre accounts. You must not:

• Violate applicable law, third-party rights, or Mercado Libre policies.
• Publish illegal, deceptive, discriminatory, abusive, or fraudulent content.
• Attempt unauthorized access, bypass limits, disrupt security, or introduce malicious code.
• Resell, copy, or reverse engineer the Service except where applicable law expressly permits it.
• Use buyer information for purposes incompatible with managing the relevant sale or customer relationship.

7. Free trial

Shopao currently offers a 14-day trial without a payment card. The trial does not create an automatic charge. When it ends, the account moves to the available free or limited mode unless you purchase a paid plan. We may limit trials per person, store, or Mercado Libre account to prevent abuse.

8. Plans, automatic renewal, and cancellation

Shopao Starter, Shopao Pro, and Shopao Scale are billed in advance monthly or annually at the price shown on the Pricing page and at checkout. Paid subscriptions renew automatically for the same period until canceled. You may cancel future renewals through your PayPal account or by contacting info@shopao.io. Unless mandatory law or checkout terms provide otherwise, cancellation prevents the next charge, access continues through the paid period, and cancellation alone does not create a prorated refund.

9. Payments through PayPal

Shopao sells and provides the Service. PayPal acts solely as a payment service provider for subscriptions purchased using that method. PayPal processes authorization, recurring charges, payment methods, currency conversion where applicable, and certain fraud controls. Shopao does not receive or store complete payment-card numbers or CVCs. Use of PayPal is also subject to its own terms and privacy notice.

10. Refunds and mandatory rights

Refund requests are governed by the Shopao Refund Policy, the terms applicable to the payment method, and any non-waivable rights under applicable law. Nothing in these Terms limits rights that cannot legally be excluded, including mandatory consumer protections where they apply.

11. Store data and privacy

You retain rights in the data, instructions, rules, and content you provide. Shopao processes this information only to deliver, secure, maintain, and improve the Service for the connected store. Buyer questions, messages, and store context are not used to train general-purpose or shared AI models and are not used to improve responses for other stores. Further details are in the Privacy Policy.

12. Intellectual property

Shopao and its licensors retain rights in the software, models, interfaces, documentation, trademarks, and Service components. You receive a limited, non-exclusive, non-transferable right to use the Service while your account is valid. You retain rights in your content. AI output is not guaranteed to be exclusive and may be subject to applicable law or third-party rights.

13. Availability, support, and changes

We work to keep Shopao available and secure but do not guarantee uninterrupted or error-free operation. Maintenance, network failures, third-party services, and Mercado Libre restrictions may affect availability. Support is provided according to the selected plan. We may reasonably update features, safeguards, and limits while respecting mandatory rights and paid commitments.

14. Suspension and termination

We may suspend or terminate access for non-payment, fraud, security risk, material breach, unlawful activity, infringement, or requirements imposed by Mercado Libre, PayPal, or an authority. Where reasonable, we will notify you and allow an opportunity to correct the issue; urgent risks may require immediate action.

15. Disclaimers and responsibility

To the maximum extent permitted by applicable law, Shopao does not guarantee the accuracy of AI responses, particular sales results, reputation outcomes, or continued availability of third-party APIs. Shopao is not responsible for indirect losses caused by user instructions, buyer conduct, inaccurate store information, or third-party interruptions. These limitations do not apply where liability cannot legally be limited.

16. Changes to these Terms

We may update these Terms to reflect changes in the Service, law, or providers. We will publish the updated version and, where required, provide reasonable notice of material changes. If a provision is unenforceable, the remaining provisions continue in effect.

17. Contact and disputes

For support, contractual notices, or a dispute, contact info@shopao.io. We will first try to resolve disputes directly and in good faith. These Terms do not prevent either party from using remedies or forums available under mandatory applicable law.