Question 1

How is Shopao different from other non-AI solutions (fixed replies)?

Accepted Answer

Other solutions send predefined messages regardless of what the buyer actually asked. Shopao reads the real question, checks your listing's data, knows your catalog, and builds a specific answer — including higher-value alternatives when it makes sense. It's the difference between an autoresponder and an expert salesperson who knows exactly what they have to offer.

Question 2

Will the answers sound like a bot or like me?

Accepted Answer

The answers sound natural, professional and focused on closing the sale. Most importantly: you have full control. You define the rules the AI must follow, the warranty policy, the tone, and what it should and shouldn't answer. Shopao never invents information; it always uses the real data from your listings and your profile to give accurate, safe answers.

Question 3

Does Shopao respond to messages after the purchase (post-sale)?

Accepted Answer

Yes. Shopao protects your reputation by reducing formal claims. It automatically answers common shipping questions ("when will it arrive?"), usage questions ("how do I set it up?") and policy questions. It also automatically sends a preventive message as soon as the purchase is confirmed, to open the channel and prevent conflicts.

Question 4

What happens if a buyer wants to file a claim or a return?

Accepted Answer

Shopao knows when NOT to answer. The agent distinguishes between "asking for information" (answered automatically) and "requesting an action" (escalated to the seller). If a buyer wants to return a product or invoke a warranty, the agent stops automatic replies and notifies you immediately so you can take control of the situation.

Question 5

Do I need to approve every answer before it's sent?

Accepted Answer

You decide. By default, every answer lands in your dashboard for you to approve, edit or reject with one click. If you want more automation, you can turn on auto-send for the hours you define — for example, outside business hours or overnight. You're always in control.

Question 6

How does Shopao know what information to include in each answer?

Accepted Answer

Shopao automatically checks your listing's data on Mercado Libre — title, description, attributes and variants. It also uses the seller profile you set up once: warranty, shipping and return policy. With that, it builds answers that reflect exactly what you sell, without making anything up.

Question 7

How does the order-value upsell work? Can Shopao suggest other products from my store?

Accepted Answer

Yes. You can create product groups in your dashboard — for example, "same family" (the 128GB and 256GB model) or "complementary" (headphones + case + charger). When the agent answers a question, it includes alternatives from the group when it makes sense. You configure which groups to show, and for which listings.

Question 8

How long does it take to connect my store and get started?

Accepted Answer

Under 2 minutes. You click "Connect my Mercado Libre store," Mercado Libre asks for authorization, and you're done. Then you sync your listings with one button. The agent starts working from that same session. No technical knowledge required.

Question 9

Is my Mercado Libre login secure?

Accepted Answer

Completely. Shopao is an integration that operates under Mercado Libre's official security protocol (OAuth). That means your username and password never pass through our servers. We operate exclusively through an official encrypted token that you authorize yourself, and that you can manage or revoke at any time directly from your security settings on Mercado Libre.

Question 10

How does Shopao guarantee the accuracy of its answers?

Accepted Answer

Shopao relies strictly on the real data from your catalog and your business rules. Unlike generic bots, our AI agent doesn't guess or make things up. If a question requires human confirmation or has no answer in your product data, the system stops and escalates it to you to handle personally. You're guaranteed accurate, safe answers, always.

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